Privacy Policy

Contact: [email protected] | Phone: (781) 650-4281

1. Information We Collect

We may collect the following information when you contact us, request service, submit a form, or communicate with us:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Service history and appointment details
• Video inspection records and related documentation
• Website usage information collected through cookies and analytics tools

We use this information to:

• Schedule and provide services
• Respond to inquiries
• Send appointment confirmations and updates
• Deliver requested SMS communications
• Improve our website and customer experience
• Process payments
• Maintain warranty and workmanship records
• Comply with legal obligations

2. SMS Communications & Mobile Privacy

When you opt in to receive text messages from Drains By James Inc., we may collect:

• Your mobile phone number
• Your consent to receive text messages
• Message interaction records, including delivery confirmations and opt-out requests
• Information related to your service appointments and requests

We use this information solely to provide customer service communications, including:

• Appointment reminders
• Technician arrival notifications
• Emergency dispatch updates
• Service follow-ups
• Inspection reports and related service information

Message frequency varies based on your service requests and appointment activity.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at (781) 933-4304.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties for marketing, promotional, or unrelated purposes.

We may share information with service providers that assist us in delivering text messages and operating our business, but only as necessary to provide the requested services and in accordance with applicable privacy laws.

3. Integrated Cookie Policy

Our website uses tracking technologies to improve our service to the North Shore and Boston areas:

• Analytics: We use Google Analytics to understand local service demand.
• Marketing Pixels: Meta/Facebook Pixels help us provide relevant service reminders to past visitors.
• Management: You can manage cookies via your browser settings or via AboutAds.info.

4. Integrated ADA Statement

Drains By James Inc. is committed to digital accessibility. We strive to meet WCAG 2.1 Level AA standards.

• Accessibility Feedback: If you have difficulty using our site, please contact us at (781) 650-4281 or [email protected].